Right of withdrawal

If you wish to exercise your right to withdraw from the sales contract, send us a declaration of withdrawal in any form of your choice (for example in an email or via registered mail). You can use the template available on the bottom of the page or provided in the order confirmation, or follow the steps described below.

return-steps

STEP 1.
Sign in to outhorn.com (using your username and password). Then click on the "Your account" button (upper right-hand corner).

STEP 2.

In the menu on the left, click on "SUBMISSIONS”, and then click on the "Withdraw from the contract” button. When you see your order, click "DETAILS" and then "RETURN".

STEP 3.

When you see the withdrawal form, choose the product(s) you wish to return and enter the quantity.

STEP 4.
Fill in the box "Return description" - please state your reasons for returning the produxt(s).

STEP 5.
Enter your bank account number.

STEP 6.
Click the "SEND NOTIFICATION” button.

return-email

Send an e-mail to [email protected]. In the subject line write "Contract withdrawal, order No.:". In the message write your name and surname, address, phone number, bank account number, order number and the information about the product(s) you wish to return.









Finalization of the withdrawal

(the same in both cases)


STEP 1.

Wait for the confirmation email. In the message you will find the necessary return number (write it on the package) and the shipping address.

STEP 2.

Pack the product to be returned together with the Withdrawal form (attached to the package). Make sure to include the copy of the invoice.

STEP 3.

Send your parcel to the following address:

OTCF S.A. Sklep internetowy
al. Miechowska 56
32-340 Wolbrom

Poland

NOTE!

If you withdraw from the contract, we will reimburse you for all the amounts received from you, except for any additional costs you incurred in connection with the selected method of delivery of the returned goods, which is different than the regular, cheapest method of delivery that we offer.


Please note that all declarations of withdrawal are submitted in accordance with the Terms and Conditions of the online store, including the rules of personal data protection. 
More detailed information is available in the 
Terms and Conditions of the online store and in appendices thereto




Returns and Complaints Department | Online Store

Monday to Friday 8:00 am - 4:00 pm GMT+1

Phone.:   +48 12 384 81 30

e-mail:   [email protected]


All rights reserved © 2018 outhorn.com

OTCF S.A. has its registered address in Wieliczka (ul. Grottgera 30, Wieliczka 32-020), is registered by the District Court for Kraków - Śródmieście, XII Commercial Division of the National Court Register, under KRS number 0000555276, NIP tax identification number 9451978451, REGON state statistical number 356630870, share capital of PLN 7,384,500 (fully paid up). Czech tax identification number: CZ684677166, Slovak tax identification number: SK4120173343, Romanian tax identification number: RO41116895.
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