If you wish to exercise your right to withdraw from the sales contract, send us a declaration of withdrawal in any form of your choice (for example in an email or via registered mail). You can use the template available on the bottom of the page or provided in the order confirmation, or follow the steps described below.
Sign in to outhorn.com (using your username and password). Then click on the "Your account" button (upper right-hand corner).
In the menu on the left, click on "SUBMISSIONS”, and then click on the "Withdraw from the contract” button. When you see your order, click "DETAILS" and then "RETURN".
When you see the withdrawal form, choose the product(s) you wish to return and enter the quantity.
Fill in the box "Return description" - please state your reasons for returning the produxt(s).
Enter your bank account number.
Click the "SEND NOTIFICATION” button.
Send an e-mail to [email protected]. In the subject line write "Contract withdrawal, order No.:". In the message write your name and surname, address, phone number, bank account number, order number and the information about the product(s) you wish to return.
Finalization of the withdrawal
(the same in both cases)
Wait for the confirmation email. In the message you will find the necessary return number (write it on the package) and the shipping address.
Pack the product to be returned together with the Withdrawal form (attached to the package). Make sure to include the copy of the invoice.
Send your parcel to the following address:
Park Logistyczny Panattoni
Ul. Gdańska 12
41-250 Czeladź, Poland
If you withdraw from the contract, we will reimburse you for all the amounts received from you, except for any additional costs you incurred in connection with the selected method of delivery of the returned goods, which is different than the regular, cheapest method of delivery that we offer.Please note that all declarations of withdrawal are submitted in accordance with the Terms and Conditions of the online store, including the rules of personal data protection.
More detailed information is available in the Terms and Conditions of the online store and in appendices thereto
Returns and Complaints Department | Online Store
Monday to Friday 8:00 am - 4:00 pm GMT+1
Phone.: +48 12 351 06 72
e-mail: [email protected]