Delivery

COUNTRY THE COST OF DELIVERY SHIPPING TIME
EURO DOLLARS POUNDS
flaga_australia Australia € 33,77 $ 37,84 £ 32,50 5 - 6 business days
flaga_austria Austria € 10,13 $ 11,35 £ 9,75 3 - 4 business days
flaga_belgia Belgium € 9,09 $ 10,19 £ 8,75 3 - 4 business days
flaga_bulgaria Bulgaria € 17,40 $ 19,50 £ 16,75 4 - 5 business days
flaga_kanada Canada € 26,68 $ 29,90 £ 25,68 3 - 5 business days
flaga_chorwacja Croatia € 15,33 $ 17,17 £ 14,75 6 - 7 business days
flaga_czechy Czech Republic € 7,53 $ 8,44 £ 7,25 2 - 3 business days
flaga_dania Denmark € 12,73 $ 14,26 £ 12,25 5 business days
flaga_estonia Estonia € 10,13 $ 11,35 £ 9,75 4 business days
flaga_francja France € 12,73 $ 14,26 £ 12,25 3 - 4 business days
flaga_niemcy Germany € 7,53 $ 8,44 £ 7,25 2 - 3 business days
flaga_wegry Hungary € 9,09 $ 10,19 £ 10,19 3 - 4 business days
flaga_irlandia Ireland € 10,13 $ 11,35 £ 9,75 4 - 5 business days
flaga_wlochy Italy € 12,73 $  14,26 £ 12,25 4 - 5 business days
flaga_lotwa Latvia € 7,53 $ 8,44 £ 7,25 2 - 3 business days
flaga_litwa Lithuania € 7,53 $ 8,44 £ 7,25 2 - 3 business days
flaga_luksemburg Luxembourg € 10,13 $ 11,35 £ 9,75 3 - 4 business days
flaga_holandia Netherlands € 10,13 $ 11,35 £ 9,75 3 - 4 business days
flaga_portugalia Portugal continental € 17,92 $ 20,08 £ 17,25 5 business days
flaga_rumunia Romania € 12,73 $ 14,26 £ 12,25 4 - 5 business days
flaga_slowacja Slovakia € 7,53 $ 8,44 £ 7,25 2 - 3 business days
flaga_slowenia Slovenia € 12,73 $ 14,26 £ 12,25 4 - 5 business days
flaga_hiszpania Spain € 12,73 $ 14,26 £ 12,25 4 - 5 business days
flaga_wielka-brytania United Kingdom &
Northern Ireland
€ 10,13 $ 11,35 £ 9,75 3 - 4 business days
flaga_usa USA € 26,68 $ 29,90 £ 25,68 3 - 5 business days

NOTE!

The cost of delivery depends on your order value and the method of payment chosen.
It does not matter how many products there are in your order.
The fee is added once only for the entire order.

Shipments abroad are delivered by DHL courier service. Shipments to the Canada, USA and Australia are delivered by Fedex courier service.

At the moment we do not deliver parcels to countries other than the ones mentioned above.

METHOD
OF DELIVERY
PAYMENT METHOD THE COST OF DELIVERY
order up to 170 PLN order over to 170 PLN
DPD prepayment
(bank transfer, credit card, e-transfer)
7,99 PLN 0,00 PLN
cash on delivery (COD) 9,99 PLN
Paczkomaty InPost prepayment
(bank transfer, credit card, e-transfer)
8,99 PLN 0,00 PLN


DPD COURIER


Frequently asked questions:

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Make sure you give the correct address at which the person who can receive the package can be found during the courier's working hours. If you are away from home between 9 am – 5 pm, we suggest you choose the address of the place at which you can be found during this time (e.g. your work address).
The place of delivery should be available for mini buses which transport the shipment. Roads available only for off-road vehicles, closed or residential areas may effectively prevent the delivery of your shipment. If the courier is not able to reach the place, you may be asked to come to the main road nearby.

Using the tracking number you received from us, you can locate your parcel via:
a) the Internet – on DPD online parcel tracking website.
b) by calling the landline:   +48 22 577 55 55.

Couriers make every effort to ensure that the package is delivered straight into the hands of the person who ordered the items.
For security reasons the courier should not enter your apartment or private rooms. The delivery of the package should take place in front of your door.

In the case of your absence:

a) in the mailbox or on your front door you should find an attempted delivery notice, on which you will see the TrackID which will allow you to obtain further information on the DPD website;
b) the parcel may be left with your neighbour - but in such cases it must be preceded by a phone call to the courier and your agreement to such an arrangement;
c) prepaid shipment can be delivered to a Parcel Shop located near the delivery address, where you will be able to pick it up personally (details can be found in the attempted delivery notice);
d) after 2 unsuccessful delivery attempts, the package will go to the DPD subsidiary, where it will wait for the reception for the next 10 days. After that, the package will be returned to the sender. There is a possibility of the package being delivered for the third time however, an additional fee is added (the price of such a service is the same as the price of a standard delivery). In order to initiate such a service, please contact us.

The package sent by the store is usually delivered on the next working day. In exceptional circumstances this period can be extended to 2 days.
The time of the delivery depends on the route the courier has to take that day to deliver all the packages. This means that the courier might appear at your place at different times of the day. Unfortunately, it is not always possible for the package to be delivered at a specific time that would suit you. However, the courier will make every effort to fulfill your expectations in this area.

Usually the courier will contact the recipients of the packages before the delivery, but there is no such obligation.

The checking of the contents is possible after you confirm the collection of the package with your signature on the scanner. The courier cannot give you the parcel or allow you to open it before you confirm the collection of the package with your signature. At your request the courier can write a damage protocol, which is the basis for a potential complaint.

Fill in the protocol of damage with the courier immediately. Please inform us about the damage by emailing us.

You can. For this purpose, please contact our customer service. If the delivery has already been attempted, the change of address may require additional shipping fee. The change of address could cause a delay in the delivery by 1-2 business days.

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OTCF S.A. has its registered address in Wieliczka (ul. Grottgera 30, Wieliczka 32-020), is registered by the District Court for Kraków - Śródmieście, XII Commercial Division of the National Court Register, under KRS number 0000555276, NIP tax identification number 9451978451, REGON state statistical number 356630870, share capital of PLN 7,384,500 (fully paid up). Czech tax identification number: CZ684677166, Slovak tax identification number: SK4120173343, Romanian tax identification number: RO41116895.
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