Couriers make every effort to ensure that the package is delivered straight into the hands of the person who ordered the items.
For security reasons the courier should not enter your apartment or private rooms. The delivery of the package should take place in front of your door.
In the case of your absence:
a) in the mailbox or on your front door you should find an attempted delivery notice, on which you will see the TrackID which will allow you to obtain further information on the DPD website;
b) the parcel may be left with your neighbour - but in such cases it must be preceded by a phone call to the courier and your agreement to such an arrangement;
c) prepaid shipment can be delivered to a Parcel Shop located near the delivery address, where you will be able to pick it up personally (details can be found in the attempted delivery notice);
d) after 2 unsuccessful delivery attempts, the package will go to the DPD subsidiary, where it will wait for the reception for the next 10 days. After that, the package will be returned to the sender. There is a possibility of the package being delivered for the third time however, an additional fee is added (the price of such a service is the same as the price of a standard delivery). In order to initiate such a service, please contact us.