Delivery

Make sure you give the correct address at which the person who can receive the package can be found during the courier's working hours. If you are away from home between 9 am – 5 pm, we suggest you choose the address of the place at which you can be found during this time (e.g. your work address).
The place of delivery should be available for mini buses which transport the shipment. Roads available only for off-road vehicles, closed or residential areas may effectively prevent the delivery of your shipment. If the courier is not able to reach the place, you may be asked to come to the main road nearby.

Using the tracking number you received from us, you can locate your parcel via:
a) the Internet – on DPD online parcel tracking website.
b) by calling the landline:   +48 22 577 55 55.

Couriers make every effort to ensure that the package is delivered straight into the hands of the person who ordered the items.
For security reasons the courier should not enter your apartment or private rooms. The delivery of the package should take place in front of your door.

In the case of your absence:

a) in the mailbox or on your front door you should find an attempted delivery notice, on which you will see the TrackID which will allow you to obtain further information on the DPD website;
b) the parcel may be left with your neighbour - but in such cases it must be preceded by a phone call to the courier and your agreement to such an arrangement;
c) prepaid shipment can be delivered to a Parcel Shop located near the delivery address, where you will be able to pick it up personally (details can be found in the attempted delivery notice);
d) after 2 unsuccessful delivery attempts, the package will go to the DPD subsidiary, where it will wait for the reception for the next 10 days. After that, the package will be returned to the sender. There is a possibility of the package being delivered for the third time however, an additional fee is added (the price of such a service is the same as the price of a standard delivery). In order to initiate such a service, please contact us.

The package sent by the store is usually delivered on the next working day. In exceptional circumstances this period can be extended to 2 days.
The time of the delivery depends on the route the courier has to take that day to deliver all the packages. This means that the courier might appear at your place at different times of the day. Unfortunately, it is not always possible for the package to be delivered at a specific time that would suit you. However, the courier will make every effort to fulfill your expectations in this area.

Usually the courier will contact the recipients of the packages before the delivery, but there is no such obligation.

The checking of the contents is possible after you confirm the collection of the package with your signature on the scanner. The courier cannot give you the parcel or allow you to open it before you confirm the collection of the package with your signature. At your request the courier can write a damage protocol, which is the basis for a potential complaint.

Fill in the protocol of damage with the courier immediately. Please inform us about the damage by emailing us.

You can. For this purpose, please contact our customer service. If the delivery has already been attempted, the change of address may require additional shipping fee. The change of address could cause a delay in the delivery by 1-2 business days.